With five divisions that provide services to Fort Bragg’s Soldiers and their Families, the Family and Morale, Welfare and Recreation directorate plays a vital role in daily operations on the installation. From the 13 fitness centers they manage to the New Parent Support Program, the facilities and programs FMWR manages are vast and varied.
On Dec. 13, Raymond Lacey, director, Fort Bragg FMWR, and his division chiefs, hosted an open forum on the Fort Bragg, N.C. Facebook page, answering questions from FMWR’s customers about the products and services they provide.
The questions posed by attendees were as diverse as the directorate itself, ranging from wondering if rumors about the Sunday buffet being discontinued are true (they’re not), to if there are swim classes during winter (there are, on Saturdays at Tucker Pool).
One of the questions zeroed in on the concern about possible budget cuts.
“Is FMWR anticipating funding cuts for 2013, and if so, how would our Families be affected?” asked Nikki Batts.
“The Army is currently operating under a CRA (continuing resolution authority). Specific to MWR, we have been told to operate at FY12 levels until our budget is released. We don’t anticipate major increases or cuts at this time,” said Lacey.
Overall, Lacey and his team consider the meeting to be a success.
“The accessibility to our customers, for example Soldiers, Family members, retirees and our civilian workforce, that social media provides is unprecedented,” said Lacey. “Our goal at Family and Morale, Welfare and Recreation is to provide programs across five divisions, Recreation, Lodging, Army Community Service, Child and Youth and School Services, and Business. The capability that social media provides, gives us real-time access and feedback to our customers and enables us to understand how we are doing providing those programs and what our customers want.
“To succeed in today’s society, an organization must be plugged into their customers. FMWR wants to always understand our customers and provide the best possible services and programs. Social media is another enabler for us to succeed,” he added.
Lacey said he and his team look forward to continuing the serve the Fort Bragg community in 2013.
Each month, the Fort Bragg Facebook page at www.facebook.com/fortbraggnc will be conducting a “mini” town hall with the directorates on Fort Bragg.
The next meeting is Jan. 7, from 10 to 11:30 a.m., with the Directorate of Emergency Services. Col. Chad McRee, commander, 16th Military Police Brigade and DES director, will be chairing the meeting.
If you missed the FWMR meeting, you can still view it online at www.facebook.com/events/421371734584990/.