In a time of looming military budget cuts, it is important for Fort Bragg to know how customers value its programs.
Under the directive of Brig. Gen. Jeffrey N. Colt, deputy commanding general, XVIII Airborne Corps and Fort Bragg, Army Community Service facilitated the “1 to N” list (or one to many list) work program to gather feedback from a cross section of the Fort Bragg population.
The population, consisting of 24 individuals divided into two focus groups, rated 94 Family programs from most to least important.
The groups were comprised of various Fort Bragg demographics, including junior enlisted Soldiers, single Soldiers, officers, spouses and retirees, and met over a two-day period, Nov. 7 to 8, at the Soldier Support Center, said Barbara Trower-Simpkins, ACS director.
Some of the evaluated programs were Survivor Outreach Services, Community Information Services, Family Advocacy Prevention, School-Age Services, the Exceptional Family Member Program, employment readiness and fitness programs/facilities.
The groups initially met and were briefed by subject-matter experts on all 94 programs. They were given information about those programs and tasked to solicit feedback from peers and co-workers and others to develop a 1 to N list.
That list was compared to an Installation Management Command prioritization of Family programs 1 to N list as well.
The comparison showed both similarities and differences of prioritization. For instance, while financial readiness scored high among the IMCOM Group 2 tabulation with a score of 1, it returned a score of 6 among Fort Bragg’s Group 2.
In addition, Community Information Services scored 3 with both Fort Bragg groups as well as a 3 with IMCOM group 2 and an 8 with group 1.
Feedback from Fort Bragg customers tabulated Survivor Outreach Services as the highest priority among Group 1 and employment readiness as a 10 in Group 1.
The importance of the feedback seemed not to be oversimplified.
Conducting the feedback helped to better familiarize Soldiers and Fort Bragg customers with programs that are available to them, said Trower-Simpkins.
It also served to prioritize programs based on customers’ needs balanced against the evaluation of the programs by the FMWR leadership.
“They (the community) had investment and ownership into it,” Trower-Simpkins said.
For more information on Fort Bragg programs, visit www.fortbraggmwr.com or like Fort Bragg FMWR on Facebook.