The Claims Office in the Soldier Support Center will be closed on Fridays through Sept. 27, due to the furlough. Although the office is not open to assist customers on Fridays, there a
re alternative methods for filing claims and/or notices of loss and damage.
If you need to file a notice of loss or damage or claim for a recent household goods or unaccompanied baggage shipment, you may do so online at www.move. mil. You may also mail, fax, or e-mail the notice to the transportation service provider. Addresses and contact information for the TSP can be found at: www.sddc.
ck on the personal property link on the left side of the SDDC home page.
On the personal property page, click on the link for approved domestic TSP or approved international TSP on the left side of the page.
Right click on list and select the “find” option and type in the name of the TSP.
The name, address, e-mail, and telephone contact information will be there unless the shipment was delivered out of non-temp storage.
Try to get confirmation of
receipt by the TSP. You may have to call the TSP to verify that they have received notice. Ask to speak to someone in claims for military moves. If the name of your TSP does not appear on that list and you are close to the end of your notice period, please contact the local transportation office immediatel y.
There is an old expression that says, “Good things come to those who wait.” Be advised this is not so in claims. The notice of loss or damage (or Loss and Damage Report) must be filed within 75 days of delivery. If the notice is not filed within that time, the TSP may not be held liable for loss or damage in the shipment and that may compromise any compensation you receive.
Be sure that you have listed all the loss and damage in your shipment. You have nine months from the date of delivery to file your c laim.
If you need to speak with someone, contact the transportation
office at 396-0331 and they may be able to provide assistance with the Defense Personnel Property System.
If your claim is not related to a shipment, you may file a claim online with the Army at:
. Click on the legal services tab at the top of the page, then click the link for “File a Personal Claim” on the upper left of the next screen.
You will need to file on a computer that has a CAC reader. If that is not possible, please send an email to usarmy.bragg.xviiithabn- corps.mbx.xviii-abc-claimmailbox@
, explaining that you are filing a claim for lost or damaged items, when the loss occurred, and describe how the items came to be lost or damaged. This will toll the two-year statute of limitations for filing a claim but it is not sufficient to pay a claim. The Military Claims Office will contact you to gather further information to develop and investigate the loss but your claim should be considered as timely filed.
The claims office is open Mondays, Tuesdays, and Thursdays, 9 a.m. to 4:30 p.m. On Wednesdays, 1 to 4:30 p.m.
For further informatio
Filing a claim?