Starting Jan. 1, 2018, Humana will replace Health Net as the TRICARE Managed Care Support Contractor for the North Region. To prepare for the transition to Humana and updates to the new TRICARE contract, the Defense Enrollment and Eligibility Registration System must freeze all enrollment activity in order to convert all existing and historical TRICARE eligibility records. We anticipate the enrollment freeze will last from now through Dec. 22 and that it will have global impact on the Military Healthcare System, providers of direct care in Military Treatment Facilities and to civilian care in the purchased care network.
During this period, individual primary care manager changes can no longer be processed and new enrollment requests will only be processed/recorded, but will not be completed until after the freeze has been lifted and the backlog of enrollment requests begin to be processed. We expect that all new enrollment request and PCM change requests will be completed by early January 2018.
Because this enrollment freeze will prevent beneficiaries undergoing a permanent change of station move from receiving a PCM upon arrival to Womack Army Medical Center, the following instructions have been developed for beneficiaries who are affected by this freeze and who need access to healthcare.
All new arrivals to Fort Bragg
All new arrivals should ensure they update their demographic information as soon as possible. Demographic updates can be processed during the enrollment freeze, but no enrollment transactions. Beneficiaries can update their information by visiting their local DEERS Office. Beneficiaries should visit the Womack Admission and Dispositions Office before attempting to access care at WAMC.
Emergency care
If any beneficiary is in need of emergency care, they should immediately seek care at the WAMC Emergency Room or any civilian Emergency Room.
Urgent care
Active-duty Soldiers should utilize their Aid Station or see their unit provider at sick call. If the active-duty Soldier is assigned to a unit which does not have an Aid Station or unit provider, they should visit the Womack Acute Care Clinic.
Family members/retirees can utilize participating network urgent care facilities. Once the freeze is lifted, beneficiaries are encouraged to bring any urgent care bills (if received) to the Womack Referral Management Office (Womack second floor, All American side).
Soldiers should utilize their Aid Station or see their unit provider for Primary Care needs. If the active-duty Soldier is assigned to a unit that does not have an Aid Station or unit provider, they should contact the Womack Family Medicine Residence Clinic at 907-8500, option 6, to schedule an appointment.
For routine medical needs such as prescription refills, school physicals, etc. beneficiaries should contact the Robinson Health Clinic at 910-907-8132 to schedule an appointment.
Specialty care services
Any beneficiary in need of specialty care services such as obstetrics, cardiology, physical therapy, etc., should first schedule an appointment for primary care, as outlined above, in order to obtain a referral. Any questions or concerns regarding referrals can be directed to the Womack Referral Management Office (Womack second floor, All American side) at 643-2597.
For additional support or more information, please contact the Health Benefits Advisors at 907-7272, option 2.