The U.S. Department of State has recently chosen the Fort Bragg Passport Office for the 2017 Most Innovative Award for Military Passport Acceptance Facilities.
The Fort Bragg Passport Office implemented a pre-check system for individuals and large unit deployment moves which created efficiencies and ensured that passports were processed in a timely manner.
The facility took the initiative to promote passport acceptance services throughout the community and provided a positive customer experience, achieving a 100 percent satisfaction rating.
The Department’s military passport services network consists of 542 acceptance facilities that help military personnel and their dependents apply for their passports.
The 2017 National Awards for Acceptance Facilities and Agents recognizes the passport acceptance facilities and agents who have offered superior customer service and implemented innovations to enhance the customer experience.
Customer Service Managers from the 29 passport agencies and centers nominated candidates for the award.
The awards committee selects the recipients who have exhibited a dedication to outstanding customer service, utilized innovative techniques to improve customer service, and proven a commitment to ensuring customers have a highly positive experience by extending office hours or services.
Karen L. Christensen, Deputy Assistant Secretary of State for Overseas Citizens Services honored the Fort Bragg Passport Office, Monday, at an awards ceremony in Washington, D.C.
“I am so proud of our passport team for receiving this recognition. The team strives to implement innovative solutions that save time and resources while still providing world class customer service and support for deploying Service members and their families,” said Mark Jordan, chief, Military Personnel Division, Directorate of Human resources.
This is the first time that the Fort Bragg Passport Office has received this honor. In Fiscal Year 2017, the Fort Bragg Passport Office completed 11,377 customer interactions and processed a little over 4,000 passports.