Have you, a family member, or friend ever had an issue with a federal agency, including the VA or Social Security Administration? If so, you know that working towards a resolution can seem impossible, requiring moving heaven and earth just to speak with the right person.
While dealing with the federal government can be downright frustrating and stressful, many North Carolinians are unaware that they don’t need to navigate through layer upon layer of bureaucracy by themselves. My High Point office is here to help you with any issue you or a loved one is having with a federal agency.
Since I became a senator in 2015, my office has closed nearly 20,000 cases on behalf of North Carolinians, and we have processed and responded to hundreds of thousands of emails and letters from constituents about important policy issues. When it comes to helping constituents, we’ve resolved a wide range of cases, everything from helping seniors get timely responses from the Social Security Administration to expediting last-minute passport renewals to ensuring veterans get appointments at VA providers and receive the VA benefits they need and deserve.
My office is staffed by a dedicated and experienced team that is ready to assist you. From the moment you call my office, a member of my staff will get to work and do everything they can to resolve your issue by serving as your own personal advocate. They’ll correspond with the federal government on your behalf, making the phone calls and sending the emails needed to cut through the red-tape and get answers for you.
The one regret I’ve repeatedly heard from many North Carolinians who have reached out to my office is that they simply wish they knew about the constituent services we offer sooner. All too often, people make endless inquiries to a federal agency that go nowhere. My office has succeeded in solving many cases in the matter of days or weeks after constituents had been struggling to get any answers for years.
Phil, a 96-year-old WWII Purple Heart Veteran, contacted my office in need of a VA pension with aid and attendance benefits, and assistance with a service-connected disability claim. Phil and his family had not been successful in getting the claims resolved. My staff assisted with obtaining military records to be used in support of his claim. They then contacted the VA and an expedited exam was scheduled followed by a favorable decision. The pension claim with aid and attendance, which had been filed 21 months earlier, finally received a favorable decision. Phil was paid over $18,000 in back pay. Due to his age and conditions, my staff requested that he be able to utilize the VA Choice program in order to receive his care locally. This was quickly approved and Phil’s care began with local health care providers.
This is a real-life example of just one of the tens of thousands of cases my office has closed for local residents, and my staff stands ready to help you as well.
If you, a family member, or a friend is having difficulty with any federal agency, please make sure the next call you make is to my regional field office in High Point at 336-885-0685, or send me an email by visiting my website at tillis.senate.gov.
We look forward to hearing from you and assisting in any way possible.
Thom Tillis is a Republican U.S. Senator from North Carolina.