Fort Bragg leadership has heard the concerns of residents living in on-post Family housing and has implemented initiatives to improve communication efforts.
One of several initiatives is holding town halls at Fort Bragg neighborhood centers. The town halls began April 2 and provide an opportunity for Families living on the installation to voice their housing concerns.
“This is exactly a reason why we opened the community centers,” said Col. Kyle Reed, Fort Bragg Garrison commander. “They are the connective tissue. A resident now has the option to report their housing concern directly to their community center.”
Fort Bragg Garrison leaders, along with representatives from Directorate of Public Works, including the chief of housing Greg Jackson, and Corvias representatives, were available to address questions during the town halls.
“It is an intimate opportunity to address concerns with the people who can change things at a macro level,” said Pamela Drake, a Family member who attended a town hall. “I have attended three separate town halls, two were neighborhood specific.
The Garrison command team, DPW, and Corvias seem to have a grip on what is happening at the lowest levels.”
Drake added that the “environment allows residents to speak freely and brainstorm with command and management to come up with a solution fitting for the issues concerning the neighborhoods.”
Krysta Blood, a Family member who attended a town hall, stated she made an observation about improved customer service with Corvias maintenance teams.
“Since February, I’ve noticed, and other residents have noticed, the difference in Corvias and the way they are handling everything as a whole,” Blood said. “That their work to improve hasn’t gone unnoticed.”
The town halls not only provided a platform for residents to share their concerns, but to discuss Corvias initiatives and ways forward.
“Can we bring back the Yard of the Month initiative?” asked Blood. “Because I’ve been working on my yard, and it provides Families incentive to take pride in their yard.”
Soldiers’ chains of command are conducting walkthroughs and inspections.
“I did walkthroughs to ensure my Soldiers’ quality of life is maintained and to make sure they have a safe and comfortable place in which to live,” said 1st Sgt. Jeremy Crisp, 22nd Mobile Public Affairs Detachment. “It’s important to our Soldiers and Families that they are taken care of, and that allows us to have peace of mind that that is happening.”
Along with neighborhood center town halls and command walkthroughs, the DPW Housing Division launched a new web platform, which is accessible on the Fort Bragg website.
“We are the advocates between the service member and Corvias, but we learned that residents thought Housing and Corvias are synonymous,” said Greg Jackson, DPW Housing Division chief. “In an effort to help distinguish Housing from Corvias, we built a new website not only as a tool for information, but as another avenue for residents to contact us if they experience issues with their housing.”
To visit the website, go to the Fort Bragg homepage at https://home.army.mil/bragg and click on “DPW Housing Division” or visit https://home.army.mil/bragg/index.php/about/garrison/directorate-public-works/dpw-ho.
If you are having issues after placing a work order request, contact the DPW Housing Advocate line at (910) 908-4504.
The next neighborhood town halls are scheduled from noon to 1 p.m. and from 6 to 7 p.m., April 25 at the Linden Oaks Clubhouse for the Linden Oaks community, and from 6 to 7 p.m., April 29, and from noon to 1 p.m., May 2, at the Ardennes Community Center for the Ardennes/Pope communities.